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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16883
Experience:  Over 16 years of experience installing and repairing electronics.
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I am trying to install vupoint ps-c500-vp digital photo

Customer Question

i am trying to install vupoint ps-c500-vp digital photo converter on my windows vista computer
JA: How long has this been going on?
Customer: all night long
JA: What troubleshooting have you tried?
Customer: installing uninstalling about 35 / 40 times an hour for the past 8 hours
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: any cost involved in this ?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Pete replied 10 months ago.

Hi there

Customer: replied 10 months ago.
Hi
Customer: replied 10 months ago.
I am available now
Thank you
Expert:  Pete replied 10 months ago.

Thanks for replying back to me.

Is the software for the scanner on a CD?

Expert:  Pete replied 10 months ago.

Are you getting an error message?

Customer: replied 10 months ago.
on cd
I had an eror pop up ...same manufacturer ...I think from other software ...I have removed it all
Customer: replied 10 months ago.
I appreciate the call attempt
It's old equipment and at this point I'll hold off on spending money if it's not going to work out
Customer: replied 10 months ago.
Still there ?
Expert:  Pete replied 10 months ago.

Yes, still here.

You can ignore any automated call offers.

Expert:  Pete replied 10 months ago.

Can you let me know the error message?

Customer: replied 10 months ago.
I will have to install the cd again..not sure where things are
Customer: replied 10 months ago.
Since the installation requires shutting down and powering back up it will take a few minutes
Expert:  Pete replied 10 months ago.

That's ok, you can reply back whenever convenient.

Customer: replied 10 months ago.
Installing the software now
Customer: replied 10 months ago.
Ok,..so I'm waiting on another restart
Expert:  Pete replied 10 months ago.

ok

Customer: replied 10 months ago.
Its not shutting down...going to hard shut it
Customer: replied 10 months ago.
Its almost up
Customer: replied 10 months ago.
Ok software is up
I plugged in the device
"Found new hardware "
Dialogue box came up...
Locate and install the driver software recommendedask me again laterdon't show this message again for this device
Customer: replied 10 months ago.
What a girl to do ?.....
Customer: replied 10 months ago.
Screen shot
Customer: replied 10 months ago.
Still here ?
Customer: replied 10 months ago.
Here's somthing
Expert:  Pete replied 10 months ago.

If you click the dropdown arrow on the last error message, what are the details shown there?

Expert:  Pete replied 10 months ago.

Hi, just checking in on your question, do you need any further assistance?