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Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1680
Experience:  25+ years experience as a camera and video technician.
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My canon lense 18-200 is stuck and not able to zoom in and

Customer Question

my canon lense 18-200 is stuck and not able to zoom in and out
JA: How long has this been going on?
Customer: yesterday
JA: What troubleshooting have you tried?
Customer: nothing yet
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no. thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Rick replied 3 months ago.

Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

The most likely cause is a broken zoom guide in the lens. This happens sometimes and is usually repairable. However, this is going to require disassembling the lens to troubleshoot and repair by an experienced camera repairman. You may want to check locally for a camera repair shop in your area, or, if you need assistance finding a shop, please let me know and I'll locate one for you. I'll also send you a link to our request line. There's a small fee for this but may save you some time and money.