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Richard, Technician
Category: Camera and Video
Satisfied Customers: 30133
Experience:  Extensive knowledge in a very wide range of subjects
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Please I need a help I have a DVR Samsung SDR-5102N, 1 year,

Customer Question

JA: Hello. How can we help?
Customer: please I need a help I have a DVR Samsung SDR-5102N
JA: How long has this been going on?
Customer: 1 year
JA: What troubleshooting have you tried?
Customer: so i forgot teh password and I can't find the remote control
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: so you gonna help me?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Richard replied 3 months ago.

Hi there and welcome

By default, initial ID and password ***** set to admin, and 4321

Tell me please if it accepts this

Customer: replied 3 months ago.
hi this dvr no accept this password
Expert:  Richard replied 3 months ago.

Is it the password ***** the main console? When when you try to view a camera online?

Customer: replied 3 months ago.
I think than I need find the pin resset but i need know where exactly is
Expert:  Richard replied 3 months ago.

you see small hole next to the power input socket?

Customer: replied 3 months ago.
on back right?
I see green socket with number RS485 and +.- is that?
Customer: replied 3 months ago.
now is with out the black cover
or inside tell me please
Expert:  Richard replied 3 months ago.

It will be a hole next to the power socket

Customer: replied 3 months ago.
no sr., I see hole LAN and USB close to power socket
Expert:  Richard replied 3 months ago.

ok, then open it after disconnecting power and look for a small silver battery.

Remove this, let it sit for 4 hours, put the battery back in, put it back together, power it on and try 4321 as password *****

Customer: replied 3 months ago.
ok thanks I gonna try if not contact you again later or if you know other way please tahnks so much and I wait 4 hours
Expert:  Richard replied 3 months ago.

Your welcome

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 3 months ago.
the service is very good but I need wait for find the solution thanks
Expert:  Richard replied 3 months ago.


Customer: replied 3 months ago.
hello Richard Im tryed whit 4321 password ***** no work, please what is other way
Expert:  Richard replied 3 months ago.

try 0000 or 00000 or 12345 please