Hi there and welcome
By default, initial ID and password ***** set to admin, and 4321
Tell me please if it accepts this
Is it the password ***** the main console? When when you try to view a camera online?
you see small hole next to the power input socket?
It will be a hole next to the power socket
ok, then open it after disconnecting power and look for a small silver battery.
Remove this, let it sit for 4 hours, put the battery back in, put it back together, power it on and try 4321 as password *****
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit
try 0000 or 00000 or 12345 please