How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Ok so i want to import my pictures from my camera to my

Customer Question

ok so i want to import my pictures from my camera to my computer
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: ok i just got it and it is a canon elph 350 hs
JA: What troubleshooting have you tried?
Customer: well i tried the website and they tell me to sign up for a getway for canon and then they make mr download all these apps for it and i tried importing them using the app they told me to use and it told me that it could not import them and i tried again and the app tells me that there is already a canon softwere running
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Pete replied 8 months ago.


Expert:  Mike the Mac Medic replied 8 months ago.

Are you using a Mac or Windows computer please?

Customer: replied 8 months ago.
mac book air
Expert:  Mike the Mac Medic replied 8 months ago.

OK I can remote connect and help you.

Customer: replied 8 months ago.
um no i already paid 5 dolla
Customer: replied 8 months ago.
the only thing i told u was what kind of computer i am using so no !
Customer: replied 8 months ago.
Expert:  Mike the Mac Medic replied 8 months ago.

$5 oh really?! ok I'll opt out