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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9292
Experience:  8+ years of professional experience
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My camera has not been damaged in any way, it was working, I

Customer Question

My camera has not been damaged in any way, it was working, I set on a table, the lens is fozzen open
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try pulling the batteries out. Leave them out for about 1 hour or longer, then put them in, and try the camera again.

Let me know what happens, please. I'll advise you further as needed.

Customer: replied 3 months ago.
I pulled the battery and recharged it, didn't work...I bought a new battery and charged it, did not work all I get is lens error.
Expert:  Russell H. replied 3 months ago.

That unfortunately sounds as if you have a real, intractable, problem.

Try running the edge of a piece of paper into the crack around the lens assembly, move it around a bit, and bring it all the way around the lens assembly in a full circle.

Expert:  Russell H. replied 3 months ago.

Then turn Off the camera for 5 minutes or longer, then On again.

See if that helps. Sometimes, when a lens assembly is slightly misaligned (and the crack around it is broader on one side) this gets it set straight again and it works again.

Customer: replied 3 months ago.
Nothing..paper goes weasily around the lens. I have even taken to my shop and tried to blow out anything that might be in there!
I can look at pictures on the disk, but nothing is happening with the lens
Expert:  Russell H. replied 3 months ago.

OK, camera works, lens assembly doesn't.

I'm sorry to say that 'Lens Error' cases don't generally prove repairable at home. They end up being (as in this case, at this point) a decision between 'send it or take it to repair', and 'recycle and replace it.

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