Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Do the camera icon/ menu graphics appear normal on screen?
OK, please take a fresh picture and transfer it to computer and open it up.
Does it look normal or has same. similar problem as you get on camera screen?This test will help to narrow down the issue.
OK, no problem, please take your time to do the test and reply back with the result, we will continue troubleshooting at later time.
Sure, no rush.