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Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11427
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a coolpix P520 - battery charged but won't turn on

Customer Question

have a coolpix P520 - battery charged but won't turn on
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Louie replied 5 months ago.

Hi and welcome back to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, a little more background info please:

  • • is the battery new;
  • • if not, how old is the battery;
  • • has the camera been in storage for a length of time;
  • • is this a sudden recent issue;
  • • or slowly developing while in use;
  • • any recent work, repairs or mods done.
Customer: replied 5 months ago.
battery 6 months old; yes camera in storage for about 2 months without use; stored in a cupboard; yes first time twit this problem, never before; nothing ever done on it, always worked like a dream
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 5 months ago.

Appreciate the additional information.

Have you tried cleaning the battery terminals and the camera's battery contacts?

Customer: replied 5 months ago.
but just by rubbing with a bud, not anything else
Expert:  Louie replied 5 months ago.

Cleaning is the only easy user doable attempt.

Could you try having the battery tested with the use of a volt/multi-meter?

Customer: replied 5 months ago.
the independent charger for the battery shows the lights correctly and full constant green when fully charged
i don't have a multi-meter
Expert:  Louie replied 5 months ago.

I understand.

Checking the battery with the multi-meter would confirm if the battery is able to charge to 3.7V and if capable of delivering the 1400mAh. Other than a test, it would also serve as a process of elimination. If the battery checks good, then it would be an internal hardware issue with the Nikon COOLPIX P520.

The alternative is to replace the battery which then would serve as an attempt of a fix and as a test likewise by process of elimination.

Please post back how you would want to approach this and/or should additional information be needed.

Customer: replied 5 months ago.
ok, will get a mate of mine to pop by with multi-meter he has to do this test. thank you. have a good day
Expert:  Louie replied 5 months ago.

Yes please, test the battery.

...or if even with a new/fully charged and known to be good the battery problem persists, then it would confirm the internal hardware issue with the COOLPIX P520.

Good luck and thank you too for the opportunity to be able to share the information.