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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16498
Experience:  Over 16 years of experience installing and repairing electronics.
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My display on my camera will not show the image. The screen

Customer Question

my display on my camera will not show the image. The screen remains blank. Can shoot pictures but nothing else happens. when switching to video, can't even see through lens. Help please
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Pete replied 8 months ago.

Hi Robin,

Do the pictures come out ok?

Can you see the on-screen menu?

Customer: replied 8 months ago.
Cannot see anything on my screen. Nothing. It still take pictures and when I take the memory card out and view them on my laptop it shows it has taken it. Also when I switch to the video mode, cannot even see anything through the lens.
Expert:  Pete replied 8 months ago.

Ok, then it is just the display that has a problem - the display ribbon cable may have come loose inside the camera, or the display itself may possibly have failed.

The camera will need to be sent for repair, either to a local camera repair shop or else returned to a Canon service center.

You can find the contact details here:

https://www.usa.canon.com/internet/portal/us/home/contactus