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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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LWe have a canon rebel xsi camera with a tamron lens model

Customer Question

lWe have a canon rebel xsi camera with a tamron lens model A20. all of a sudden the lens is locked up and we cannot get it unlocked to use the zoom. I have it set on 28 and I can move the lock/unlock button without success. can you help me?
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. That may reset the current locked-up condition of the lens assembly, if it is left mounted upon the camera meantime.

Let me know how it goes, please. Thanks.

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