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Richard, Technician
Category: Camera and Video
Satisfied Customers: 30137
Experience:  Extensive knowledge in a very wide range of subjects
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I have a cool pix L840. Just recently I haven't been able to

Customer Question

Hi, I have a cool pix L840. Just recently I haven't been able to download all my photos when connecting via wifi and wireless mobility utility. It only downloaded about 5 photos instead of around 20. I put in new batteries. Is there something else that could be wrong?
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

The wireless connection could be slow, or it could be unstable.

What wireless connection were you using, Bluetooth, or WiFi ?

Either way, if there was a different environment or locale, in which you did the connect-and-download, you could have had interference from the environment. Esp. if you did the connect-and-download in a car... cars are very 'noisy' environments, relative to wireless communication.

Let me know the circumstances, and also, what error message the download was terminated with, if any. And I will advise you further.

Customer: replied 4 months ago.
Hi, thank you for responding so quickly! I'm downloading in my house where previously it has not been a problem. Also, a handful of photos did download. When I look at the folder on my iPad after connecting with the camera, I see 5 photos and a folder with a red X. I wonder if that folder has the rest of the photos but I can't access it.
Expert:  Russell H. replied 4 months ago.

A red X over the folder means, probably, that the folder was miswritten... e.g., the connection providing the information was terminated before the folder was completed.

If the folder was recently created, and its File Info reveals it has nothing in it, then delete it.

And try the connection again. Maybe it was just a temporary failure, or 'glitch' - I hope so.

Customer: replied 4 months ago.
I can't click on it to delete it. Nothing happens when I click on it. I've started over (by turning off/on camera and even uninstalling and reinstalling the app). I can see the additional photos on the camera but they don't show up on the app when the camera connects to the iPad.
Expert:  Russell H. replied 4 months ago.

I am not sure what to advise you on this problem at this point. I'm not really great with Apple technology problems.

I have Opted Out, opening the case to other Experts in this category, at no additional charge to you.

Customer: replied 4 months ago.
Ok thanks for your efforts. Will my question get re-posted or how do I get another expert to answer?
Expert:  Russell H. replied 4 months ago.

Await another Expert's response... you ought to receive a notification email when another Expert takes up the case. Thanks.

Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if then you can download the photos correctly

Thank you

Customer: replied 3 months ago.
Thank you. I wasn't ever able to download the photos from that session, but photos taken more recently have downloaded successfully. I think it was a combination of dying batteries and weak internet connection.
Thank you for your help.
Expert:  Richard replied 3 months ago.

Your welcome

If the problem returns, please let me know.

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you