How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Benjamin Larson Your Own Question

Benjamin Larson
Benjamin Larson, Customer Service
Category: Camera and Video
Satisfied Customers: 59
Experience:  Software Development Engineer
Type Your Camera and Video Question Here...
Benjamin Larson is online now
A new question is answered every 9 seconds

Camera does not turn on without A/C adapter. CHange d/c

Customer Question

camera does not turn on without A/C adapter. CHange d/c battery.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Benjamin Larson replied 4 months ago.

Hi my name is ***** ***** I would love to help you with this. Is this a new unit? Did this problem just start happening? Any info would be helpful to give you a good answer.

Customer: replied 4 months ago.
This is not a new item. My be a few years old. Problem started 1 month no.
Expert:  Benjamin Larson replied 4 months ago.

It looks like this camera will work on 4 AA batteries, either NiMh or non-rechargeable, right? I assume you put new batteries that you know are good and that is what you mean by "change d/c battery".

If that's the case, likely either the camera has a failed component inside, or MORE likely there is corrosion build-up where the batteries connect. If you shine a flashlight into where you put the batteries and you see any buildup, that will prevent the batteries from making an electrical connection and would explain why the a/c works but not batteries.

Take a pencil eraser and rub the eraser on all of the battery contacts of your camera and on the battery terminals. It will make a better contact for the battery when everything is cleaned off eliminating oxidation.

If this answers your question, great and I'd appreciate it if you would rate me. Otherwise let me know if you need more help!