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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Nikon Coolpix 830. When I got the camera I had no trouble

Customer Question

Nikon Coolpix 830. When I got the camera I had no trouble sharing pics, but when Windows 10 loaded this function no longer works. It looks like you can send them to an email address, but they never show up.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is it the model L830?

When did you upgrade to Windows 10?

Do you connect the camera to the computer with a (USB) cable?

Do you use a particular program for sharing / sending pictures?

Does it let you transfer pictures from the camera to the computer?

When you turn on the camera, and connect the camera to the computer with the USB camera cable, does the camera show anything? If you open the folder icon (File Explorer) on the computer, then click on This PC option on the left, do you see the camera device icon or camera's drive letter there?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
I had no problem after getting windows 10, just in the last month or so I can't use the mail function to share. Yes, I use USB cable from the camera to my tower. The photo program on the computer is Nikon's , and the pictures show up on the computer. Just the "share' function doesn't work. It looks like you sent it but it never shows up in email. I use a Yahoo email address for the mail function.
Expert:  Viet - Camera Tech replied 5 months ago.

Is the photo program called ViewNX 2? Or something else?

Is there any error or message when when using the share / mail function?

Please reply at the box below. Thank you.

Customer: replied 5 months ago.
It is the program that automatically installs from the Nikon 830 camera when you first plug it into the computer. I get no error message.
Expert:  Viet - Camera Tech replied 5 months ago.

Can I connect remotely to your computer, so I can fix this issue directly for you?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
No I am not authorizing you to connect to my computer. I will not pay for this service as you have not answered my question after giving you additional information.
Expert:  Viet - Camera Tech replied 5 months ago.

I'm sorry; I'm just offering an easier support option for you. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. And this issue can be complicated. Otherwise, I will provide written instructions.

- So you open a photo, then use the Share option, then select the Mail option, and send, but it does not email right? Is there any error or message?

- If you use the attach option /paperclip icon when writing an email message in your email to attach photos, does it work?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Has the email address you try to share the pictures to, changed in any way?

Is the email address that of a Facebook account?

Customer: replied 5 months ago.
Cancel any further communication, this is not answering my question, you are just trying to sell me more services

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