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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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The film wont come out when i take photos on my fujifilm

Customer Question

the film wont come out when i take photos on my fujifilm instax 210
JA: How long has this been going on?
Customer: for a week
JA: What troubleshooting have you tried?
Customer: nothing really. i dont want to break the camera
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: it's the instax wide 210 polaroid camera. ive had it for two years
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It sounds as if the shutter action is not working. Do the pictures taken, when developed, come out at all, with anything but 'black' or 'no image' on them?

If they come out black, then the shutter is not opening, I would surmise.

Would you be interested in having the camera repaired? it would not be likely to be repairable, if it is a shutter problem, since the parts involved are quite delicate.

Customer: replied 4 months ago.
the photo doesn't even come out of the camera at all
Expert:  Russell H. replied 4 months ago.

You mean, the film is stuck in the camera?

Customer: replied 4 months ago.
Expert:  Russell H. replied 4 months ago.

OK. Does the door, to access the film, open?

Customer: replied 4 months ago.
it does
Expert:  Russell H. replied 4 months ago.

How do you find the film not coming out? is some of it stuck in the camera? is it not rolled up into its film-case?

Customer: replied 4 months ago.
it's a polaroid so the film doesn't come out the top like it's supposed to
i was able to get one photo out using a new pack of film but it got stuck coming out
now that i'm trying again the photos just don't come out the top like before
Expert:  Russell H. replied 4 months ago.

I would advise you to take it to a good camera shop in your region.

It is out of warranty, so you would have to pay for any work done on it.

If you need advice as to what shop to take it to, or what place to send it for repair, please let me know your zip code or town/city and state. Thanks.