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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9292
Experience:  8+ years of professional experience
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Sony dsc tx7 wont power up, after charging battery : just

Customer Question

sony dsc tx7 wont power up, after charging battery
JA: How long has this been going on?
Customer: just started, i just ordered new batteries for it to attempt to fix any battery issues
JA: What troubleshooting have you tried?
Customer: attempted long hold of power button changed charger, placed new battery in it
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: is there a cost
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Camera Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: ok
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell H. replied 4 months ago.

Hi Michael, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is there no sign of life whatsoever from the camera, when you try to power it up? if there is none, and if the battery currently used in it is over 1 1/2 years old, the new battery may well cure the problem, I hope. (- But see below, about what to do when you get the replacement battery, before trying it out.... I've bolded that part to highlight it.)

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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