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Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Z1485 IS i took pictures and my reunion it is saying

Customer Question

Z1485 IS i took pictures and my reunion it is saying unrecognized file format for some of the pictures... Can you help me retrieve these pictures
Robin
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Richard replied 5 months ago.

Hi there and welcome

Are you on a windows or mac computer and which version?

Customer: replied 5 months ago.
I am windows
Customer: replied 5 months ago.
Windows 7 Professional
Customer: replied 5 months ago.
can you help me try and retrieve the pictures from memory card
Customer: replied 5 months ago.
Are you there?
Expert:  Richard replied 5 months ago.

Thank you

Connect the camera and tell me please which drive letter windows assigns it when it is connected eg: E:

Customer: replied 5 months ago.
ok
Expert:  Richard replied 5 months ago.

thank you

Customer: replied 5 months ago.
where would this be located
Expert:  Richard replied 5 months ago.

You will see this when you copy the photos to your computer.

Connect it, click start, computer and click on computer in the new window.

Then you see it there under drives and devices with a letter next to it

Expert:  Richard replied 5 months ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 5 months ago.
ok hold on
Customer: replied 5 months ago.
c
Customer: replied 5 months ago.
I cant afford 40.00 right now or I would let you do it
Customer: replied 5 months ago.
do you think we will be able to retrieve my pictures
Expert:  Richard replied 5 months ago.

If its possible I can get the photos, but we can continue here that's not problem.

Though it is not C sorry, please check carefully.