Hi there and welcome
Are you on a windows or mac computer and which version?
Connect the camera and tell me please which drive letter windows assigns it when it is connected eg: E:
You will see this when you copy the photos to your computer.
Connect it, click start, computer and click on computer in the new window.
Then you see it there under drives and devices with a letter next to it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
If its possible I can get the photos, but we can continue here that's not problem.
Though it is not C sorry, please check carefully.