How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9547
Experience:  8+ years of professional experience
13568747
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

The tape is stuck and won't eject. it : Just now. I put in a

Customer Question

the tape is stuck and won't eject. it
JA: How long has this been going on?
Customer: Just now. I put in a cleaning cassette and it went in but then the eject tape message and beeping came on. It only comes up part of the way and won't go back down or fully up and open to take the tape out.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Canon ZR 200
JA: What troubleshooting have you tried?
Customer: Battery out, AC cord unplugged. turning it on and off
JA: The video expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Video Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Leave the camera Off, with batteries removed, for at least overnight.

Then put batteries in, hold down the Eject button, and power it On, still holding down the Eject button for at least 30 seconds.

How old is your Canon ZR200 camera?

Customer: replied 6 months ago.
There is no eject button to hold down. It just slides. And nothing has changed. I purchased this off ebay so not sure of its's age.
Expert:  Russell H. replied 6 months ago.

Is the battery a rechargeable, or non-rechargeable?

If it is rechargeable, try removing it from the camera, and charging it on the charger for another 6 hours continuously. If the charging is done with it in the camera, leave it in the camera and charge for 6 hours without turning the camera On in that interval.

Related Camera and Video Questions