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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5014
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have two problems. First, I am trying to download video to

Customer Question

I have two problems. First, I am trying to download video to my computer. Upon connecting my Sony cam, the words "hdd access" appears on the display. Then my computer is not recognizing the connection. Am I doing something wrong?
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Shahid replied 9 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Shahid replied 9 months ago.

- What is the model number of your Sony camcorder?

- What Windows is running in your PC that you connect the camcorder?

- Was it working fine before?

Thanks.

Customer: replied 9 months ago.
DCR SR 68
Windows 10
Yes
Customer: replied 9 months ago.
I'm stepping way from the computer, so could you text me when you have a reply? Thanks
Expert:  Shahid replied 9 months ago.

Thanks for the info.

Have you installed Sony software in PC?

Customer: replied 9 months ago.
I have installed the sony software
Expert:  Shahid replied 9 months ago.

Thanks for the info.

Have you tried to reboot your computer then connect camera into USB and see if PC recognize it now?

Customer: replied 9 months ago.
I have done that also.
Customer: replied 9 months ago.
I did not know that communication would be so difficult. I was under the expression that you would be getting right back with me. It has taken 2 full days and you are still getting basic troubleshooting information; therefore I have NOT been helped. I am not satisfied with all of the waiting.
Expert:  Shahid replied 9 months ago.

I'm sorry for the delay in replies, it seems we are in two different time zones that is causing this delay. Let me repost the question for other experts and hopefully some one will soon respond to assist you bit quickly.

I'm opting out to repost the question.

Thanks.

Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you please connect the camera to the computer.

Then press the windows key (to the left of ALT) and E on the keyboard

On the new window that opens, click on This PC

Then on the right, tell me the Devices and Drives that appear please