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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I connected my HDR-XR100 to my computer to download video. I

Customer Question

I connected my HDR-XR100 to my computer to download video. I used the supplied USB cable, but I am not getting the compuer to recognize any of the footage.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I have footage on the memory card of my HDR XR100 that I wish to t omputer for editing. I am connected with the supplied USB cable. The computer is equipped with Sony Movie Studio for the downloading and editing platform. However, my computer does not seem to be deterecting the footabe. However, it is there.
JA: Is there anything else the Camera Technician should be aware of?
Customer: I am using a Gateway computer. This is my first attempted download with this camera and theis computer.
JA: You've come to the right place. The tech wizards know cameras inside and out, and I'd love to connect you with the best shutterbug to help with this. Have you tried to troubleshoot?
Customer: Yes, I followed the directions for downldaoding both the camera handbook Movie Studio software ha ndbook. I get empty files.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 6 months ago.

Hi,

I'm sorry about the issue. With the camcorder powered on and connected to the computer with the USB cable, does it show anything new on the camcorder's screen? Does it show USB CONNECT? If yes, can you touch USB CONNECT, then what happens? (Or can you press HOME button / icon, then menu icon (OTHERS), then select USB CONNECT, and check.)

Does it make a sound on the computer when the camcorder is turned on and plugged in the computer?

Does it show the camcorder device in Windows Explorer / File Explorer?

What's the model of your Gateway computer?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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