How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6000
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

When I look through my view finder the view is totally

Customer Question

When I look through my view finder the view is totally black.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell A. replied 4 months ago.


Perform a hard reset to set a good reference point. Please see the attached photo with instructions for the procedure.

If no improvement, remove the lens, memory card and battery, set the mode dial to M (manual), and switch the camera to the ON position. Allow the camera to sit idle for 20 minutes. Then, switch the camera to OFF, re install the battery, memory card and lens, switch it on and try to fire the shutter while still in M (manual) mode. If the viewfinder is still black, remove the lens, put the camera in manual and while observing the mirror press the shutter button and see if there is any movement at all. Please let me know the result

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you