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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9554
Experience:  8+ years of professional experience
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The dial in the top right rear of my D3300 is not working in

Customer Question

Hello, the dial in the top right rear of my D3300 is not working in manual mode to adjust the shutter speed or the F stop. It doesn't work in aperture or shutter mode either. It doesn't feel broken but it doesn't change anything.
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

I would suggest that you try a Factory Reset of the camera. The dial may possibly have been disabled by some obscure setting. A reset of your camera back to factory-issue default settings would show whether this is the case.

(It is true, that a Factory Reset also wipes your camera clean of all custom settings you yourself have programmed into it... though it will not erase date/time settings, not usually, and will never erase pictures taken or videos recorded with the camera and in its storage.)

Do you recall the dial at top right rear of your D3300 ever working, when in Manual Mode, before this? if so, it might also be 'broken'... so that's why I asked the questions about the age, and the excellence of your care, of the camera. So as to judge whether its Nikon Warranty coverage is still valid, or not.

Let me know, please. Thanks.

Customer: replied 6 months ago.
I can try the reset, but to answer your other questions, it is one year old. I have taken good care of it. It is in a padded case when not I use. It worked fine until it just didn't. Again, the dial feels no differently, it just doesn't work any more. It hasn't been in harsh temperatures, hasn't been in any environment where it would have had sand or dirt. I will try the reset, but if that doesn't work, then what?
Expert:  Russell H. replied 6 months ago.

It's good to hear that you took care of your camera.

But a crucial point, perhaps: is it more than one year old? or less than one year old, measured from date of original purchase?

Customer: replied 6 months ago.
Purchased May 9,2015. Of course it stopped working the 6th and I wasn't thinking it could possibly be broken. It's like ther is a timer installed in these and as soon as warranty is up they go south.
Expert:  Russell H. replied 6 months ago.

Try the Factory Settings Reset. It often can cure these problems.

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