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Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 22564
Experience:  Analog and Digital Camera and Video systems expert
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My olympus digital voice recorder WS-710M won't turn on it

Customer Question

my olympus digital voice recorder WS-710M won't turn on
it does not allow me to access any of the recordings. Tried connecting it to my computer with no luck.
please help many files on the recorder
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Nathan replied 10 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Have you tried putting in a new battery yet?If you have a non rechargeable battery in it that is dead, or if you have a rechargeable one that is fault or can no longer hold a charge, even when on usb or the power adapter, the recorder would fail to work.Try inserting a new battery first, and let me know if that helps. Thanks,Nathan
Customer: replied 10 months ago.
i did all that
Customer: replied 10 months ago.
it turns on and says olympus on the screen
but wont load anymore than that
Expert:  Nathan replied 10 months ago.
Are you using only the internal memory, or do you have a micro sd memory card in it?
Customer: replied 10 months ago.
only internal memory
Expert:  Nathan replied 10 months ago.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account.
Customer: replied 10 months ago.
lets keep to written exchange
Customer: replied 10 months ago.
i dont want to pay any additional fees
so far i have not been helped
Expert:  Nathan replied 10 months ago.
Sure, we can continue here. You don't need to pay more, but I do need a few moments to compose a detailed response.
Expert:  Nathan replied 10 months ago.
Unfortunately, all signs at this point indicate an internal hardware defect, and using only internal memory significantly limits our options here. Insert another new battery, this time just a regular AAA alkaline type (duracell/energizer/etc).Plug the recorder into the computer via usbslide and hold the power button on the side, along with the OK button on the front, and hold those together for 30 seconds. If still nothing responds, it would confirm a hardware fault, meaning the unit is internally damaged.If you had a memory card, that could be removed and accessed separately.Without one, the recorder would need to go in for repairs to replace the faulty circuitry, which may or may not preserve the recordings.Beyond that, the recorder would have to go to a data recovery specialist to recover the recordings, which is typically not feasible ($500+ in cost). I can help with contact info for repairs or data recovery if you wish to pursue either. If you can afford to lose the data, you'd be better off scrapping this unit and buying a new recorder. I can recommend replacement models as well, but no matter what route you go I'd encourage you to use external memory to prevent future data losses. Best regards, ***** ***** for the news,Nathan

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