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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Canon SX600 HS. I've used it years but today I

Customer Question

I have a Canon SX600 HS. I've used it for several years but today I won't let me turn it on unless I take the battery out reinsert it. Then it comes on with a screen that says "Devise Nickname" I don't know what to do.
Submitted: 6 months ago.
Category: Camera and Video
Expert:  GeekGal replied 6 months ago.
Hi there! My name is Alison.I'm sorry that you are having this issue. It would be my pleasure to assist you.
Expert:  GeekGal replied 6 months ago.
It sounds like the camera has lost its wifi settings, and you will need to set them up again. This can sometimes happen if the batteries are need to be replaced or charged. To start with, register a camera nickname.This nickname will be displayed on the screen of target devices when connecting to other devices via Wi-Fi.To change the camera's nickname, choose MENU (= 21) ► [3] tab ► [Wi‑Fi Settings] ► [Change Device Nickname]. • If the Wi-Fi menu is not displayed but only the information changes when you press the button, first press the button to switch from detailed information display (= 67).• A message will be displayed if the nickname you attempt to enter in step 2 begins with a symbol or space. Press the button and enter a different nickname. Here is a link to the user manual for your camera. https://www.manualowl.com/m/Canon/PowerShot-SX600-HS/Manual/407031It should be helpful to you in setting up your wifi and any other settings that your camera may have lost. Please let me know if you cant find the information that you need in the manual.
Expert:  GeekGal replied 6 months ago.
It sounds as though you may have lost our wifi settings.To begin, register a camera nickname. This nickname will be displayed on the screen of target devices when connecting to other devices via Wi-Fi. Before Use • When connecting wirelessly to any device other than a computer, a memory card must be inserted in the camera. Additionally, the memory card must contain images before you can access Web services or connect to a printer wirelessly.• To change the camera's nickname, choose MENU (= 21) ► [3] tab ► [Wi‑Fi Settings] ► [Change Device Nickname]. • If the Wi-Fi menu is not displayed but only the information changes when you press the button, first press the button to switch from detailed information display (= 67). • A message will be displayed if the nickname you attempt to enter in step 2 begins with a symbol or space. Press the button and enter a different nickname.
Expert:  GeekGal replied 6 months ago.
Losing your settings is sometimes caused by low batteries. Please charge or change your batteries before setting up wifi. To begin, register a camera nickname. This nickname will be displayed on the screen of target devices when connecting to other devices via Wi-Fi. Before Use • When connecting wirelessly to any device other than a computer, a memory card must be inserted in the camera. Additionally, the memory card must contain images before you can access Web services or connect to a printer wirelessly.• To change the camera's nickname, choose MENU (= 21) ► [3] tab ► [Wi‑Fi Settings] ► [Change Device Nickname]. • If the Wi-Fi menu is not displayed but only the information changes when you press the button, first press the button to switch from detailed information display (= 67).• A message will be displayed if the nickname you attempt to enter in step 2 begins with a symbol or space. Press the button and enter a different nickname.Please click on the link below to access the user manual for your camera. This should be helpful to you now, with this issue and in the future.https://s3-us-west-2.amazonaws.com/www.mrcdn.com/pdf/canon/canon-powershot-sx600-hs-users-manual-588246.pdf
Expert:  GeekGal replied 6 months ago.
I'm sorry but I am experiencing technical difficulties at the moment. I have replied several times but my answers are not going through. I will opt out and allow another expert to assist you, Thank you for your patience.
Customer: replied 6 months ago.
Alison,
I received your reply several times. since I never linked my camera to wifi, I don't think your suggestion identified the problem. Having said that, the camera started working again this morning. I don't know the camera started up again but looks like I won't need your help at this time.
Expert:  GeekGal replied 6 months ago.
I'm happy to hear that it is now working for whatever reason, Have a great evening!
Customer: replied 6 months ago.
Please see the above chat trail. I responded and then you responded. There is no longer a problem and so I don't need you help at this time. Thanks
Expert:  GeekGal replied 6 months ago.
Duly noted. Please visit ww2.justanswer.com to contact customer service via chat, phone, or email. I am tech support only.

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