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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10323
Experience:  8+ years of professional experience
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Powershot sx40hs video recording shuts off after 1min 35

Customer Question

powershot sx40hs video recording shuts off after 1min 35 sec. 117 min available for 1920x1080 pix which provides max quality. How come?
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Russell H. replied 11 months ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. I don't know why your recording of video shuts off. I advise you to first of all do a Reset All (known as a Factory Settings Reset), to make sure it isn't some obscure setting limiting your camera's ability to store video. Secondly: check your memory card. If it's one of the slower kind, perhaps the camera shuts off video recording when its own memory is buffered full to the brim (as it were) of taken video recording that has backed up because the card doesn't write/store it fast enough. Try another memory card also, that is a faster kind, not necessarily larger. Thirdly, tell me the following please: How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Expert:  alma-cssm replied 11 months ago.
We received your customer service inquiry to cancel youe question. However, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. ( Thank you, ***** ***** Customer Support Team.