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Richard, Technician
Category: Camera and Video
Satisfied Customers: 30137
Experience:  Extensive knowledge in a very wide range of subjects
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I have the Nikon D5100 and would like to do a factory

Customer Question

I have the Nikon D5100 and would like to do a factory re-set. I have read that you hold down the menu button and the info button at the same time, for a few seconds and this will cause the camera to re-set. I am not having any luck. Any suggestions?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Camera Technician should be aware of?
Customer: My pictures are blurry, and I don't think my autofocus is working.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Richard replied 5 months ago.
Hi there and welcomeThat is the correct procedure but it does not reset the custom settings.To do this, you need to manually choose the reset option in the Shooting Menu and the Setup menu. To do this press 'Menu', select the Shooting Menu and scroll through the options until 'Reset Shooting Options' is highlighted, press ok, highlight 'Yes' and press ok again. Repeat this for the Setup menu If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.Thank you