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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16697
Experience:  Over 16 years of experience installing and repairing electronics.
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My new 810 display will not come on and the lens wil not focus.

Customer Question

my new 810 display will not come on and the lens wil not focus. they both just stopped this afternoon after working fine.
Submitted: 11 months ago.
Category: Camera and Video
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 11 months ago.
Hi there,This may be due to a lens error.Remove the lens, check that the contacts are clean, then firmly reattach the lens again.If it still won't work, try fitting a different lens and let me know if there is any improvement...
Customer: replied 11 months ago.
Nope.atill nothing. Also, it will shoot when I'm not shooting. Very strange.
Expert:  Pete replied 11 months ago.
Just to confirm, you have tried with a different lens and still nothing?Can you access the on-screen menu when the camera is turned on?
Customer: replied 11 months ago.
tried a different lens. Will not focus. Screen will not come on at all. So no playback, live menu. I can see the settings on the LED screen on top.
Expert:  Pete replied 11 months ago.
Approximately how old is the camera?Has the camera suffered any damage, been dropped, or subjected to high temperature or humidity?
Customer: replied 11 months ago.
Less than a month old and no.
Expert:  Pete replied 11 months ago.
Ok, in that case your best option would be to take it to your nearest dealer or return it to Nikon for a warranty repair:
Expert:  Pete replied 11 months ago.
Hi, just checking in on your question, do you need any further assistance?
Customer: replied 11 months ago.
No. I'm sending it back.
Expert:  Pete replied 11 months ago.
Ok, please don't forget to rate my help, it is how the site rewards me for my time :)Pete.