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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I Cannot connect the camera to my new Apple computer it does

Customer Question

I Cannot connect the camera to my new Apple computer it does not recognise the CD
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I can update the photos but cannot use the package and trying to reinstall the CD the computer says it has failed
JA: Is there anything else important you think the Camera Technician should know?
Customer: Sorry stumped
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Richard replied 5 months ago.
Hi there and welcomeCan you tell me the make and model of the camera please?And what is the exact message you get when the installation says it has failed?

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