How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick Your Own Question

Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1682
Experience:  25+ years experience as a camera and video technician.
Type Your Camera and Video Question Here...
Rick is online now
A new question is answered every 9 seconds

I am a longtime user of Nikon cameras and currently use the

Customer Question

I am a longtime user of Nikon cameras and currently use the D700. I have the D3100 for my son, with several lenses including a 18-70mm and a 70-300mm. The D3100 meters very well without the flash, but when the onboard flash is raised for highlights outdoors, or for lower light indoors, the images are grossly overexposed. This occurs in any shooting mode, with several different lenses, and with the exposure set at +/- 0.0. Any suggestions?
Thank you.
Ron Stevens ***@******.***
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Rick replied 5 months ago.
Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today. This isn't a common problem, but I have seen it before. There are a few causes for this, the least of which is the fiber-optic light pipe or connector has come loose and the regulator on the flash board is not getting the right information. It could also be the regulator on the flash board. This requires a circuit board replacement. This really isn’t a user serviceable problem and should be repaired by a qualified technician. You may want to check locally for a camera repair shop in your area, or, if you need assistance finding a shop, please let me know and I'll locate one for you.

Related Camera and Video Questions