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Mike the Mac Medic
Mike the Mac Medic, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 8843
Experience:  Amateur photographer since I had my own darkroom at age 12.
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I have a canon eos 350 and a mac computer. I am not able to

Customer Question

I have a canon eos 350 and a mac computer. I am not able to install digital utility software and I can't transfer the photos from my camera to the computer. What can I do??
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Mike the Mac Medic replied 9 months ago.
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information: • The exact system Version (listed right under OS X ??) • Processor • Memory
Customer: replied 9 months ago.
Its Version 10.11.4 Processor 2.5 Ghz Intel Core i5 Memory 4GB 1333 Mhz DDR3
Expert:  Mike the Mac Medic replied 9 months ago.
I can fix this by remote if you wish.
Expert:  Mike the Mac Medic replied 9 months ago.
Open Photos app with the camera plugged in to USB do you see the files listed there to import?
Customer: replied 9 months ago.
No that would be too easy :). I really don't want to pay $38 for a remote. What happens if you can't fix this?
Expert:  Mike the Mac Medic replied 9 months ago.
Your satisfaction is guaranteed.
Expert:  Mike the Mac Medic replied 9 months ago.
First you have to change the Communication method from "Normal" to "PTP" on the camera.
Expert:  Mike the Mac Medic replied 9 months ago.
So go to the menu of the camera and change Communication from PC to Print/PTP
Expert:  Mike the Mac Medic replied 9 months ago.
Are you there?
Customer: replied 9 months ago.
Already tried that before I asked the question. Still did not work
Expert:  Mike the Mac Medic replied 9 months ago.
Tried what I didn't do it yet I have to connect? I said you have to do that first?
Expert:  Mike the Mac Medic replied 9 months ago.
I will be signing off for the night shortly if you want help? Otherwise you can let me know tomorrow... it is after 11 pm here.
Customer: replied 9 months ago.
I tried the communication change on the camera. Never mind I will figure something else out. How do I get a refund for my charge?
Expert:  Mike the Mac Medic replied 9 months ago.
It wasn't only the communications change you said you could not get the software to install. How was I supposed to fix that without showing you? I will show you how to do that? Did you go here and download both apps? http://www.canon.co.uk/support/consumer_products/products/cameras/digital_slr/eos_350d.aspx?type=download&language=&os=OS%20X%2010.11%20(El%20Capitan)
Expert:  Mike the Mac Medic replied 9 months ago.
See here: http://ww2.justanswer.com/help/categories/how-can-i-request-refund
Customer: replied 9 months ago.
Please send me the link again to request refund