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Mike the Mac Medic
Mike the Mac Medic, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 8910
Experience:  Amateur photographer since I had my own darkroom at age 12.
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I have a canon eos 350 and a mac computer. I am not able to

Customer Question

I have a canon eos 350 and a mac computer. I am not able to install digital utility software and I can't transfer the photos from my camera to the computer. What can I do??
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Mike the Mac Medic replied 11 months ago.
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information: • The exact system Version (listed right under OS X ??) • Processor • Memory
Customer: replied 11 months ago.
Its Version 10.11.4 Processor 2.5 Ghz Intel Core i5 Memory 4GB 1333 Mhz DDR3
Expert:  Mike the Mac Medic replied 11 months ago.
I can fix this by remote if you wish.
Expert:  Mike the Mac Medic replied 11 months ago.
Open Photos app with the camera plugged in to USB do you see the files listed there to import?
Customer: replied 11 months ago.
No that would be too easy :). I really don't want to pay $38 for a remote. What happens if you can't fix this?
Expert:  Mike the Mac Medic replied 11 months ago.
Your satisfaction is guaranteed.
Expert:  Mike the Mac Medic replied 11 months ago.
First you have to change the Communication method from "Normal" to "PTP" on the camera.
Expert:  Mike the Mac Medic replied 11 months ago.
So go to the menu of the camera and change Communication from PC to Print/PTP
Expert:  Mike the Mac Medic replied 11 months ago.
Are you there?
Customer: replied 11 months ago.
Already tried that before I asked the question. Still did not work
Expert:  Mike the Mac Medic replied 11 months ago.
Tried what I didn't do it yet I have to connect? I said you have to do that first?
Expert:  Mike the Mac Medic replied 11 months ago.
I will be signing off for the night shortly if you want help? Otherwise you can let me know tomorrow... it is after 11 pm here.
Customer: replied 11 months ago.
I tried the communication change on the camera. Never mind I will figure something else out. How do I get a refund for my charge?
Expert:  Mike the Mac Medic replied 11 months ago.
It wasn't only the communications change you said you could not get the software to install. How was I supposed to fix that without showing you? I will show you how to do that? Did you go here and download both apps? http://www.canon.co.uk/support/consumer_products/products/cameras/digital_slr/eos_350d.aspx?type=download&language=&os=OS%20X%2010.11%20(El%20Capitan)
Expert:  Mike the Mac Medic replied 11 months ago.
See here: http://ww2.justanswer.com/help/categories/how-can-i-request-refund
Customer: replied 11 months ago.
Please send me the link again to request refund