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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9271
Experience:  8+ years of professional experience
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My Canon 7D just start acting strangely. Outside of Automatic,

Customer Question

My Canon 7D just start acting strangely. Outside of Automatic, my menu disapears after a few sections and I'm unable to shoot using liveview or view photo's after an initial shot has been taken.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Russell H. replied 5 months ago.
Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question. That sounds quite bad. The camera seems to be erratic. Before I suggest somethings to see to and to try, and some questions about the camera's history of care, I would suggest that you check your environment for causes of electrostatic discharges. Specifically, and most likely, would be woolen garments, esp. sweaters or suit coats, that might accumulate static electricity and then discharge it into your camera through your fingers. That could cause just the erratic symptoms of uncharacteristic and eccentric failure that your camera seems to be displaying... Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. (This sort of rest-reset can cure a case of static-discharge-'damage' oddity, sometimes.) Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 5 months ago.
Hi Russell,Electrostatic discharges aren't an issue with the camera or it's environment. It's been stored either in it's bag or on my shelf. I've tried removing the batteries and kept the camera in a dry location, however that hasn't solved anything. The terminals all seem clean and the issue isn't lens related. The camera is about 5 years old and has been in every kind of environment imaginable. It's seen some knocks, but nothing that has caused it to behave strangely. It was last used in some light rain, but the body is water resistant and it didn't get overly wet.
Expert:  Russell H. replied 5 months ago.
Some knocks, could be what has had this effect by and by, unfortunately. In my experience, when a camera receives a blow, it shows damage in symptoms months or years later (unless its actually smashed, of course.)
Customer: replied 5 months ago.
Thanks for your thoughts. Looks like I'll need to bring it into Canon and see if I can get their techs on it. All the best!
Expert:  Russell H. replied 5 months ago.
To contact Canon, phone1-800-OK-CANONor, to order repair, you can use this online form: Thanks. (If you're done with the case, please rate my answer. Thanks again.)