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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9522
Experience:  8+ years of professional experience
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Your answer was to send my camera . I was hoping

Customer Question

Your answer was to send my camera for repair. I was hoping that an expert answer addressed (1) is this a common problem with the XF 300, (2) is it repairable? If ,not, there is no reason to send it for repair. What insights can you give me? Thanks.
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Russell H. replied 7 months ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. I take a great many camera cases; I cannot track your former question, that you are referencing, but it's possible that I took the question you refer to. Since I cannot locate the other question and don't know its details, I have to ask what the camera's problem is or was? As for whether a camera is repairable... aside from sending it to Canon for repair... it depends on the problem's detail. Not knowing the problem's details, I still have some suggestions (and specific questions relating to the camera's warranty status): Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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