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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5016
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I take a photo. I can see it on the screen. but when I go to

Customer Question

i take a photo. I can see it on the screen. but when I go to print it it's not there
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.
Hello and thank you for your question. I look forward to assisting you today. Can you tell me please how you are connecting your camera and to what type of computer?
Customer: replied 1 year ago.
I take the card out put in the computer but it won't load. At Walgreens the photos didn't even show up
Customer: replied 1 year ago.
(###) ###-####
Expert:  Dan replied 1 year ago.
My apologies but I am not able to contact you by phone at this time.
Customer: replied 1 year ago.
Ok
Expert:  Dan replied 1 year ago.
Have you had any problems before or are you using a different SD card?
Customer: replied 1 year ago.
Same sm card
Expert:  Dan replied 1 year ago.
Do you receive any error messages when you take a picture?
Customer: replied 1 year ago.
When I loaded it at Walgreens it said there were 600 plus photos but only /5 showed
Customer: replied 1 year ago.
No error message
Expert:  Dan replied 1 year ago.
Can you check the contacts on the card for any corrosion please and make sure they are clean.
Customer: replied 1 year ago.
Contacts are fine. I fell like the photos are hiding some where in my camera
Expert:  Dan replied 1 year ago.
Not possible as everything is recorded to the card. Make sure the camera is always powered off before inserting or removing the card. Do you by chance have another card you can try to see if it works?
Customer: replied 1 year ago.
I can but I have some prom pic on this card. I can see the photos on my camera screen
Expert:  Dan replied 1 year ago.
I understand. I just wanted to see if the camera would record okay to a different card? When you insert the original card into your computer, does it recognize it?
Customer: replied 1 year ago.
I don't know how to do that
Customer: replied 1 year ago.
Oops yes it does
Expert:  Dan replied 1 year ago.
Are you inserting the card directly into your computer?
Customer: replied 1 year ago.
Yes. Some of the pics are there but not all that I took
Expert:  Dan replied 1 year ago.
Okay, as long as you can access the card you can recover the photos that are there with a photo recovery program.
Customer: replied 1 year ago.
What is that?
Expert:  Dan replied 1 year ago.
I suspect your memory card is failing. If you go to this LINK and download this program, you can run it and it will recover all of the photos from your card. It will also recover any photos that were ever recorded to the card as well so don't be surprised at the amount it finds.
Expert:  Dan replied 1 year ago.
Click the green download button when you get to the download site.
Customer: replied 1 year ago.
Can I down download it to my computer
Expert:  Dan replied 1 year ago.
You mean the photos?
Customer: replied 1 year ago.
Yes
Expert:  Dan replied 1 year ago.
Absolutely! The program will ask you where you would like the photos recovered to.
Expert:  Dan replied 1 year ago.
I will check back with you periodically to see how you are progressing. It may take a bit but I will respond back as soon as I can.
Expert:  Dan replied 1 year ago.
Checking in to see how you are doing?