How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9536
Experience:  8+ years of professional experience
13568747
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a Power Shot ELPH 100 HS and it takes beautiful pictures.

Customer Question

I have a Power Shot ELPH 100 HS and it takes beautiful pictures. However, the last time I used it, I noticed blackish grey spots on the screen when I zoomed in on sites. The spots do not appear in the wide angle mode, only when I go into zoom. And when I printed the pictures, the blotches appeared in the final prints. I also notice today that the number of spots are different and they changed location. Is there anything I can do to eliminate the spots in zoom mode?
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Russell H. replied 7 months ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. That does not sound like dust on the image sensor, if they move around. It sounds more like bad bits (or are the spots larger than one pixel?) in the storing of the image, upon whatever storage medium you are using in the camera.If it is the built-in memory that is being used, then your camera itself has a problem, that would probably require repair or replacement.But, if it is a removable memory card, then you might just possibly have a defective memory card. Try a different memory card in that case. And other things to consider and to try, also: Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Related Camera and Video Questions