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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5007
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My kodak easyshare z1285 turns on but then turns off I have

Customer Question

my kodak easyshare z1285 turns on but then turns off I have new batteries
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I just tried to use the camera to make a video and I can not seem to get pass turning it on. The lens extends and then it turns off
JA: Is there anything else the Camera Technician should be aware of?
Customer: I don't know I did set the time but that is as far as I got before it shut down
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Dan replied 5 months ago.
Hello and thank you for your question, I look forward to assisting you today. Does the camera give you any error messages before turning off?
Customer: replied 5 months ago.
Expert:  Dan replied 5 months ago.
Most likely this is caused by a lens error. Does the lens appear to have extended fully?