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MD.SADIQUE, Engineer
Category: Camera and Video
Satisfied Customers: 3187
Experience:  Electronics engineer,2yrs+exp as a circuit analyst.
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I am travelling in Costa Rica and I received an

Customer Question

I am travelling in Costa Rica and I received an error on my camera about the connection between the lens. It asked me to clean the sensor. I did this but it didn't fix the problem. I watched a you tube video that suggested switching between f-stops. And this seems to get the camera working again, however the settings are way off. I need help! I am nowhere near a Canon servicing location, and need my camera for the rest of the week for a work assignment. Much appreciated, Amber
Submitted: 10 months ago.
Category: Camera and Video
Expert:  MD.SADIQUE replied 10 months ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.Did you drop the camera somewhere after which this error is occurring ?Regards,
Customer: replied 10 months ago.
Hello! No I didn't drop it, but I'm in a very humid part of the country, perhaps that has something to do with it?
Expert:  MD.SADIQUE replied 10 months ago.
Thanks for replying,Sand or grit or moisture interfering with the lens mechanism.Please follow the steps below :1. Take a can of compressed air and blow it through the lens.2. Take a thin piece of paper and try to just insert it little(not very deep)between the lens barrel to dislog or remove any dust particles stuck.3. Place the camera on a flat table with the lens pointing to the roof of your house.Now, hold down the shutter button while you power on the unit.Tell me how it goes!

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