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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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MIKEI HAVE A KODAK M10623 EASY SHARE CAMERA AND I CANT

Customer Question

HI MIKE
I HAVE A KODAK M10623 EASY SHARE CAMERA AND I CANT GET ANY PICTURE ON THE SCREEN EXCEPT FOR SOME BLACK AND WHITE LINES HOW DO I CORRECT THIS.
THANK YOU
ROSEANN
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Nathan replied 7 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Rosann. Are you able to take new pictures?
Customer: replied 7 months ago.
NO NOTHING COMES ON THE SCREEN EXCEPT BLACK AND WHITE DESIGN . ANY LUCK YET?
Expert:  Nathan replied 7 months ago.
Okay, please remove the battery for 5 minutes, reinsert, and let me know if that changes anything.
Customer: replied 7 months ago.
ok i took the battery out I will wait and insert it back after 5 min.
Expert:  Nathan replied 7 months ago.
Thanks, ***** ***** me posted.
Customer: replied 7 months ago.
no nothing happened it is still the same
Customer: replied 7 months ago.
can we go a little faster please
Expert:  Nathan replied 7 months ago.
Okay one last thing to try.Battery out, set to auto mode, press and hold the shutter button down for 10 seconds.Keep holding while putting battery back in and for another 30 seconds after.Any change?
Expert:  Nathan replied 7 months ago.
Please also respond only once. Messages are not instant, but when you send multiple messages it interrupts my reply and delays the process further.
Customer: replied 7 months ago.
no change
Customer: replied 7 months ago.
Nathan i dont think this problem is beig solved so I wanyt to end this session. I DO NOT want to be charged for this because my problem was not solved. Please respond..........