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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I can not get my pictures on my Cannon camera to send to my

Customer Question

I can not get my pictures on my Cannon camera to send to my computor. I have not done this for a while, but cannot figure out what is wrong
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 10 months ago.
Hi,I'm sorry about the issue. Does the camera device (or camera's drive letter) appears in Windows Explorer or in Finder / Desktop?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,