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Richard, Technician
Category: Camera and Video
Satisfied Customers: 30133
Experience:  Extensive knowledge in a very wide range of subjects
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I have a Sony Cybershot HX100V, which has worked wonderfully

Customer Question

I have a Sony Cybershot HX100V, which has worked wonderfully until today. When I turned it on the lens does not come out and the screen shows the language English. When I hit the OK the camera just goes back to the English screen. Nothing else happens. I fully charged the battery.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Camera Technician should know?
Customer: No, like I said the camera has been working fine until today.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Richard replied 5 months ago.
Hi there and welcomeCan you remove the battery please then hold the shutter button down for 60 seconds then release.Wait 5 minutes, put the battery back in and try to turn it on.Tell me please if it now starts correctlyThank you