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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15469
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a canon vixia hfr500 camcorder and when j have charged

Customer Question

I have a canon vixia hfr500 camcorder and when j have charged the batter and go to turn on my camcorder the red access light flashes 3 times and then nothing happens. But the power/CHG light stays on but nothing else works.
Submitted: 6 months ago.
Category: Camera and Video
Customer: replied 6 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 6 months ago.
Hi Skyler,When the red light blinks after trying to charge the battery, it indicates that the battery is faulty.Try using a fully charged replacement battery and let me know if that works ok.You can get a replacement battery here:
Customer: replied 6 months ago.
Hey Pete, it's not the light for the battery that blinks. That light shows a solid green (as it normally would when turned on) it's just that the "access" light flashes red 3 times and nothing else happens. The display doesn't turn on. No sounds are made and I can't do anything. But the entire time the battery light shows green.
Expert:  Pete replied 6 months ago.
If you have a memory card fitted, can you try removing it and let me know if there is any change?