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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I am trying to register my Canon SX710HS camera to Canon image

Customer Question

I am trying to register my Canon SX710HS camera to Canon image Gateway to download my photos from my camera to my computer through Zoom Browser and need the instructions in English, not Japanese.
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Freddy M. replied 7 months ago.
Hi my name is***** am sorry to hear you are having this problem. What version of windows or mac is on your computer?
Customer: replied 7 months ago.
Windows7
Expert:  Freddy M. replied 7 months ago.
Click on the windows start button on the lower left corner. Then click on all programs. Click on Canon utilities and then on zoom browser. Does the zoom browser window open?
Customer: replied 7 months ago.
Yes and I got it once in English and now back to Japanese.
Expert:  Freddy M. replied 7 months ago.
The zoom browser opens in Japanese or do you get an error that looks Japanese when trying to open it?