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Michael
Michael, Technician
Category: Camera and Video
Satisfied Customers: 9308
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I have a Kodak PlayTouch camera. The sound is not recording.

Customer Question

I have a Kodak PlayTouch camera. The sound is not recording. I just started using the camera and the sound worked perfectly then stopped. Also the volume control is not working either for record nor playback.
Thanks you.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Michael replied 11 months ago.
Hi good morning,How old is your Play Touch Cam?And did you mean there is no audio out even for videos you used to hear the sound on?Thank youTech Michael
Customer: replied 11 months ago.
The PlayTouch camera is perhaps 3 years old. It has never been used. It was given to me by a non-tech savvy relative last year. When I pulled it out and first tested it three days ago, I did record audio and it played back. But every recording thereafter would not record audio. The audio controls - record and playback - are not working either.
Expert:  Michael replied 11 months ago.
Hi are you sure its not recording or is it just playing any audio?Just need to be sure. Thanks for your patience.Tech Mike
Customer: replied 11 months ago.
It's not recording and not playing any audio either.
Expert:  Michael replied 11 months ago.
Thank you for that info. I figured that would be the situation. You can try one thing. Please remove the batteries. and wait 40 minutes. then re install them.This will cause a reset in the system. its very possible the memory glitched and this will solve that. But if it doesn't then there is a component failure internally that needs service. if that turns out to be the case, the bet way to have that repaired is to take it to Best Buy. They will send it out to their techs for this repair. they are very reliable but it takes about two weeks for them to have it back to you.Also the cost is very reasonable as well;-) In any case, I will stick with you until this is complete.Please rate my service thus far.Also it is the only way I am credited for my time and expertise with you.Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.Then you can reach me by simply replying to this message anytime.Thank you and have a great day! Tech MichaelRating now does NOT close the question or prevent us from continuing our conversation here.Please rate kindly ;-)
Customer: replied 11 months ago.
I'll remove the batt and wait the requisite time. And see if that works. Thanks.
Expert:  Michael replied 11 months ago.
Your very welcome.But like I said, if that doesn't do the trick,unfortunately it will require service.Fingers crossed for you ;-)Tech Michael

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