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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Canon Pixma mx476 'my garden' won't scan reason.

Customer Question

my Canon Pixma mx476 'my garden' won't scan for some reason. Tells me it's not responding. has worked in the past
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 7 months ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?If you open the program called IJ Scan Utility on your computer, are you able to scan in the IJ Scan Utility program?Please reply at the box below. Thank you,
Expert:  Viet - Camera Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Customer: replied 7 months ago.
yes I was able to open that site but not happy to have someone I don't know take over my computer.
Expert:  Viet - Camera Tech replied 7 months ago.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website below:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions per your request.What site are you able to open?Do you mean you are able to scan with the IJ Utility Scan program? If yes, are you okay with using the IJ Scan Utility program for scanning?Please reply at the box below to continue. Thank you.