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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16558
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a new camera. the first 15 pictures were great but now

Customer Question

I have a new camera. the first 15 pictures were great but now they have an octagon shaped, black shadow border around each picture. i have a rebel sl1 model # ***** stm. the border shows up thru the view finder a when in review and when pictures are downloaded. sometimes a regular picture will be taken . about one in ten has no border.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Pete replied 11 months ago.
Hi Kay,Could you please attach some sample photos here so I may see?
Customer: replied 11 months ago.
I tried to attach a pic but its over 5mb and is too large.
kay
Expert:  Pete replied 11 months ago.
If you cannot make the images smaller and attach them, then please email them to***@******.*** and I will pick them up there...
Customer: replied 11 months ago.
ok
Customer: replied 11 months ago.
i sent them. let me know if you recvd them
Expert:  Pete replied 11 months ago.
received, viewing now...
Expert:  Pete replied 11 months ago.
The shadow border appears to be caused by the lens - can you try with a different lens and let me know if the problem does not occur with another lens?
Customer: replied 11 months ago.
I just got a new lens delivered last night, it doesnt appear to be making the border.Tthe other lens was intermitent
Expert:  Pete replied 11 months ago.
Ok, so the problem is with the original lens.Was it ever dropped or damaged?Something inside it may have come loose.It will need to go for repair if you want to continue to use it without the shadowing.