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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9526
Experience:  8+ years of professional experience
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My Nikon Coolpix L110 won't zoom and I'm not sure why JA:

Customer Question

My Nikon Coolpix L110 won't zoom and I'm not sure why
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I try to zoom in or out and the zoom icon is a maximum
JA: Anything else I can tell the Camera Technician before I connect you two?
Customer: Not really. I reset settings and nothing changed
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and connect you two.
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Russell H. replied 8 months ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. The zoom mechanism, a delicate assembly inside the camera, may be stuck. How it got stuck, if so, depends upon how well you have cared for your camera, and how old it is. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like? If used in a gritty or dusty environment, or if ever dropped, that is the likely cause of the problem. Your model of camera has a fixed lens, i.e. one that cannot be changed. If the error persists, it would have to be serviced as a whole. Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.
Customer: replied 8 months ago.
The camera is not very old and has not been used much. There's no way to hard reset the entire camera?
Expert:  Russell H. replied 8 months ago.
What I suggested:Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. That is essentially a hard reset for the entire camera. Please try it. Let me know what results. Thanks.

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