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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5014
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I amarunning window 8.1 and have Panasonic digital camera NV-Gs

Customer Question

I amarunning window 8.1 and have Panasonic digital camera NV-Gs 37. My window do not recognise my camera connected to USB or to front 3 colour cables. Where I can get driver fro this camera? My email is***@******.***
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.
Hi there and welcome GeorgeA driver is not needed or produced as it uses windows built in driver for thisConnect the camera to the computerThen press the windows key + EClick on This PCAnd tell me what drives are listed on the right window when you do this please.
Customer: replied 1 year ago.
Nothing is on right windows. Only devices that are on my computer are listed in main window
Expert:  Richard replied 1 year ago.
You will have some items listed, tell me ever drive listed please when you click on This PC I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 1 year ago.
There are all my drivers and file that I can see in window explorer but nothing on right windows. right window say select the file to view in right window.
Expert:  Richard replied 1 year ago.
ok, not sure where you are now but your missing steps in my instructions...I need to know what drives you see under This PC when you do my instructions.
Customer: replied 1 year ago.
I see the following drivers: drive C:,( Acer) D: ( data) and dvd driver E: in main window but nothing on right window
Expert:  Richard replied 1 year ago.
ok, not sure what then your seeing in the right window but windows displays the drives there.Has the camera worked on this computer before?
Customer: replied 1 year ago.
It is first time I try to see what is recorded on this camera. What I see are the same drivers nad file when I would use window explorer. There are hard drives c, d, and dvd.
Customer: replied 1 year ago.
On right window is also further right window that say select file or driver to display
Expert:  Richard replied 1 year ago.
ok, download and install this file and tell me when you have pleasehttp://av.jpn.support.panasonic.com/support/global/cs/e_cam/download/downdvc_usb.html
Customer: replied 1 year ago.
I already try to download this file Mei.exc but my computer say the file is not allowed under my security setting. What I need to change in my browser to ley this file downloaded?
Customer: replied 1 year ago.
Meiusb.Exc
Expert:  Richard replied 1 year ago.
It's not your browser but your security software thats the issue.You need to stop your security software from stopping this.
Customer: replied 1 year ago.
i am using WIndows Defender. How I can stop it/ or allowed it to run?
Expert:  Richard replied 1 year ago.
you can check herehttp://www.tenforums.com/tutorials/5918-windows-defender-turn-off-windows-10-a.html
Customer: replied 1 year ago.
I am using window 8.1 I removed real protection in window defender but I still can not download this file
Customer: replied 1 year ago.
There is nothing in Quarantine files on Windows defender.
Customer: replied 1 year ago.
I do believe it is not window defender that prevent downloading.
Customer: replied 1 year ago.
Ife see I am going to nowhere and will need to do it myself. In Australia is very late and I need to go to sleep. If you find solution how to download driver for my camera send it by email. Thank you for your help
Expert:  Richard replied 1 year ago.
ok.... You need to download the files, there is a program stopping this as downloading it is never an issue.You need to go through your programs that you have installed and find the one stopping ityour asking me to tell you how to download a file but your the one who has installed a program at one time or another on your computer stopping this, so you need to find out which.
Customer: replied 1 year ago.
YEs I known and do believe it is security setting in my browser that do not allow file to download. Any way thank you for your time
Expert:  Richard replied 1 year ago.
ok.