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Christopher Bessler
Christopher Bessler, Engineer
Category: Camera and Video
Satisfied Customers: 1701
Experience:  10 years working as a Video Network Engineer
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I have a Canon Rebel t6i that I bought in early December

Customer Question

I have a Canon Rebel t6i that I bought in early December 2015. I recently charged the battery and when I put the battery back into the camera body, the LCD screen is now blank. It will not let me do live shooting, the menu will not come up and I can't playback images. I have tried to correct it by pushing the display button, menu button and info button and nothing comes up.
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Christopher Bessler replied 8 months ago.

A few possibilities:

1.) Press the "INFO" button on the back of the camera. Upper Left, right next to the eye cup. Press it repeatedly and it should cycle through the different modes. One of the modes is actually "LCD OFF", so that could be the culprit.
2.) Also make sure that the rubber "eyecup" padding has not slid up 1/4 inch and covered the "display off sensor" that turns the display off when you put your face up to the camera. If that rubber eye pad (or dirt or makeup or your thumb or anything else) is covering the sensor, then the display would turn off thinking you have the camera up to your face.

Any help at all?

Expert:  Christopher Bessler replied 8 months ago.

If neither of those have any impact you might actually be looking at a hardware problem that has to be resolved by the shop. But really make sure that the sensor isn't blocked with dirt, makeup, or something else. It is a very common issue.

Customer: replied 8 months ago.
I've already tried both of those to fix the issue and neither one work.
Expert:  Christopher Bessler replied 8 months ago.

If you have done that, pulled the battery for 60 seconds, and nothing has an impact then the only recourse you really have is to take it in for repair.

I am sorry, I wish that I had better information for you. But this issue has happened many many times, and there aren't very many troubleshooting steps that can be gone through.

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