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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I couldn't retract lens barrel(with zoom) on canon powershot

Customer Question

I couldn't retract lens barrel(with zoom) on canon powershot sx260hs.
A camera person managed to get a lens back in correct position for me>
Then the camera could close the retractable lens. How can I keep this from
happening again?
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Russell A. replied 8 months ago.

Hi,

In order to prevent Lens Errors from occuring, first, never allow your battery to run all of the way down. When operated in the lower half of the charge capacity the likelyhood of lens issues increases since it takes the most power to move the lens. Next, be careful, not to accidentally power the camer on while it is in a restricted space like a pocket or bag because if the lens hits an obstruction while open or opening it will be knocked out of alignment. Finally, a moderately hard impact (dropped or hit against the table or floor) cn also cause this issue.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

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Thank you

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