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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 31306
Experience:  Extensive knowledge in a very wide range of subjects
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I bought a go pro hero 4 silver three months ago, sound

Customer Question

i bought a go pro hero 4 silver three months ago, sound stopped working yesterday going to disney friday can we fix it ourself or can you give us a loaner just to use for trip thank you carol i bought it through amazon
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Richard replied 8 months ago.

Hi there and welcome

I want you please to reset the device to rule out the firmware as the issue

To do this

Press the Mode (front) button until you see the Setup Gear icon.
Press the Shutter (top) button to select it.
Press the Mode (front) button until Rest Cam is highlighted.
Press the Shutter (top) button to select it.
Press the Mode (front) button to highlight Reset.
Press the Shutter (top) button to select it.
When the camera powers on, it will be set to all of the factory defaults.

Then test and tell me please if you still have the issue.

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