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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I had no problem uploading photos from my memory card until

Customer Question

I had no problem uploading photos from my memory card until I installed Windows 10. It's driving me crazy! Can you help me? My camera is a Nikon DX 3100.
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you connect the camera to the computer

Then press the windows key + E and in the window that opens, click on This PC

Tell me what you see on the right listed eg: Hard drive (C), ect

Customer: replied 8 months ago.
I'm looking for a cord
Expert:  Richard replied 8 months ago.

thanks, ***** ***** cannot find it let me know.

Customer: replied 8 months ago.
I have a cord for everything except my camera. I can't find it & never needed one before.
Expert:  Richard replied 8 months ago.

no problem, put the memory card in the computer

press the windows key + E and in the window that opens, click on This PC

Tell me what you see on the right listed eg: Hard drive (C), ect

Customer: replied 8 months ago.
OS (C) 172 GB free of 451 GB
Expert:  Richard replied 8 months ago.

No other drivers there? Not even a DVD drive?

Customer: replied 8 months ago.
there is. Just a moment. DVD RW Drive (D) Anything else?
Expert:  Richard replied 8 months ago.

I do not know Georgia... you need to tell me please ALL the drives listed there.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 8 months ago.
No. I'm not comfortable with this. I'll try to find an answer elsewhere.
Expert:  Richard replied 8 months ago.

As I indicated it is an optional service, else please can you do the instructions I am asking from you, the complete instructions....

Customer: replied 8 months ago.
I'm waiting.
Expert:  Richard replied 8 months ago.

For what? I need you to do the instructions I am asking you to do.....

again,

press the windows key + E and in the window that opens, click on This PC

Tell me ALL the devices you see on the right listed eg: Hard drive (C), not just some of them please

Customer: replied 8 months ago.
Sorry. I'm just going to cancel.
Expert:  Richard replied 8 months ago.

ok, just not sure why you would not do the instructions I kept asking

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