How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan Your Own Question

Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1454
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
1567601
Type Your Camera and Video Question Here...
Dan is online now
A new question is answered every 9 seconds

I have been connecting my canon EOS (purchased in about

Customer Question

I have been connecting my canon EOS (purchased in about 2004ish) to both my Mac and PC, which I have done in the past successfully. Now, when attaching and trying to download pics, my camera flashes "busy" for a few minutes and then shuts off. Nothing pops up asking me to import pics. Any ideas?
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Dan replied 8 months ago.

Hello Lori and thank you for your question. I look forward to assisting you today. There is a possibility it could be either the USB cable or the SD card in the camera. Try removing the card and inserting it directly into your PC to see if you can copy the photos that way. If that works, you may want to consider purchasing a new SD card for your camera.

Related Camera and Video Questions