Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the recorder (so unplug it from the power socket).
Then on the actual recorder, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Thanks, ***** ***** the hard drive has crashed Johnny, its why you could not record, or format. It still saw it as it was in the cache which is why we powered off, and on again so it could try to reconnect to the drive or see if it gave an error, which it did. It does mean the hard drive has crashed and this is either the hard drive itself or the connection on the mainboard to it.
I am really sorry about this and you are going to have to return the recorder to have a diagnostics performed on which of the two it is and the faulting component replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
so the error dissapeared? I an pretty sure it will fail now, but tell me what exactly is now happening please
ok, let me know the results please.
how did it go? If it is still formating it has crashed.
Actually in the long run you wont be. it should only take 30 minutes at maximum. This hard drive will fail again.... I would strongly advise you get it replaced Johnny before the warranty expires, else you would have to pay for the repair.
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.